UPCOMING RETREAT: 25-31 JANUARY 2027 IN SRI LANKA
UPCOMING RETREAT: 25-31 JANUARY 2027 IN SRI LANKA
These Terms & Conditions apply to retreats organised by AIKO Wellness (“AIKO”, “we”, “us”). By submitting a booking and completing the required payment, you confirm that you have read and accepted these Terms & Conditions.
Submitting a registration form does not automatically guarantee a place on the retreat.
A booking is confirmed only once AIKO Wellness has confirmed the selected room and the required payment has been received. Rooms are allocated based on availability and confirmed bookings.
The retreat price and inclusions are stated on the individual retreat page at the time of booking.
Unless explicitly stated otherwise, international flights, visas, travel insurance, personal expenses and optional treatments or activities are not included.
Payment can be made in full or through an instalment plan where offered. The applicable payment dates will be communicated at the time of booking.
All instalments must be received by their respective due dates. Failure to make a payment on time may result in cancellation of the booking in accordance with these Terms & Conditions.
If you need to cancel your participation in a retreat, you must notify AIKO Wellness in writing by email. The date on which we receive your written cancellation will be considered the official cancellation date.
As retreat preparations involve advance commitments to accommodation, local partners, activities and other suppliers, the following cancellation fees apply:
Where AIKO Wellness is able to resell your place, any cost savings or income resulting from the resale will be taken into account when determining the final cancellation fee, in accordance with applicable law.
If unavoidable and extraordinary circumstances occur at or in the immediate vicinity of the retreat destination and significantly affect the performance of the retreat or the transport of participants to the destination, you may be entitled to cancel without a cancellation fee in accordance with applicable law.
If you are unable to attend, you may also request to transfer your booking to another person who meets the participation requirements of the retreat. AIKO Wellness must be informed in writing within a reasonable period before the start of the retreat and no later than 7 days before departure. Any actual costs associated with the transfer may be charged.
We strongly recommend taking out comprehensive travel and cancellation insurance immediately after booking. Personal circumstances such as illness, injury, changes in work commitments or other unforeseen personal circumstances do not automatically entitle you to a refund and should therefore be covered by your own cancellation insurance where possible.
Any refund due following a cancellation will be processed in accordance with applicable law.
If you are unable to attend the retreat, you may transfer your booking to another person, provided that the new participant meets the participation requirements of the retreat.
AIKO Wellness must be informed of the transfer in writing as soon as possible and no later than 7 days before the start of the retreat. You will be asked to provide the necessary details of the new participant so that the booking can be updated.
Any actual and reasonable costs resulting from the transfer may be charged to the participant. The original participant and the person taking over the booking remain responsible for any outstanding balance and applicable transfer costs, in accordance with applicable law.
Any arrangements made privately between the original and replacement participant regarding reimbursement of amounts already paid are their own responsibility.
AIKO Wellness reserves the right to cancel a retreat where necessary, including where the stated minimum number of participants has not been reached or where unavoidable and extraordinary circumstances prevent the retreat from taking place.
The itinerary is indicative and may be adjusted where reasonably necessary due to weather conditions, safety considerations, availability of local providers or other circumstances.
AIKO Wellness may change the timing or order of activities and, where necessary, replace an activity with a suitable alternative.
Unless expressly stated otherwise, flights to and from the destination are not included and must be booked independently by the participant.
Participants are responsible for ensuring that they hold a valid passport, any required visa or travel authorisation, and meet all applicable entry requirements for the destination.
Participants are strongly advised to obtain comprehensive travel insurance covering, where applicable, cancellation, illness, injury, medical expenses, repatriation, baggage and participation in planned activities such as surfing.
Participants are responsible for informing AIKO Wellness before the retreat of any relevant injuries, medical conditions, allergies, dietary requirements or other circumstances that may affect their safe participation.
Participation in physical activities is voluntary and participants are responsible for respecting their own limits and following safety instructions provided by AIKO Wellness and third-party activity providers.
Certain retreat activities may be delivered by independent local providers. Participants must follow the safety instructions and reasonable requirements of those providers.
Room categories are booked subject to availability. Shared rooms are allocated by choice on location by participants unless participants request to share together in advance.
Where reasonably necessary, AIKO Wellness may make adjustments to room allocation while providing accommodation of an equivalent standard.
AIKO Wellness aims to create a safe and respectful environment for everyone. Participants are expected to behave respectfully towards other guests, staff, local partners and the property and to follow reasonable safety instructions.
Personal data provided during registration will be processed for the administration and delivery of the retreat and handled in accordance with AIKO Wellness’ Privacy Policy.
If you experience a problem during the retreat, please inform AIKO Wellness as soon as possible so that we have the opportunity to address it during your stay.